3. Dealing with the public.

Read the descriptions of five different situations.
Then listen and put the descriptions in order.

4. Dealing with the public.

Now watch the videos of five different situations and choose the correct option to complete the sentences.

Watch all of the videos again. Turn on and read the subtitles.

5. Greetings and introductions.

Use the phrases to complete the dialogue.

Now watch the video again to check your answers.

6. Word order.

Put the words in order.

7. Formal vs. informal.

Match the informal to the formal sentences.

8. Formal vs. informal.

Can you remember? Read the informal sentences.
Type in the missing word or words to complete the formal sentences.