SECTION 1

Choose the best word to complete the sentence.

SECTION 2

Complete the email with the words in the box.

SECTION 3

Read the letter below. It is written in a style that is too informal to send to a customer. Choose the best options to complete the formal version of the same letter.

 

Dear Customer,

Thanks for your email and question. I'll answer when I can. Can you give me your Travel Club membership number when you write? Oh, and our reference number if we have answered you before. Don't answer this email or send your question again, it'll just slow everything up more.

Thanks,
Annette Simons
Corporate Customer Relations

 

SECTION 4

Use the phrases in the box to complete a formal letter.