1. Phone calls.

Listen to parts of phone calls. Match the speakers and the calls.


2. Understanding numbers.

Listen to the calls again and choose the correct answers.
There is one question for each call.

3. Listen and read.

Listen to the six phone calls again and read as you listen. Then, choose the correct meaning for the underlined words.

Call 1

Hi, Bob. Sorry I couldn't call back sooner. If you hear this message in the next couple of hours you could call me at work. If not, call me on my mobile: the number's 601 884 73 92. Speak to you soon. Bye.

Call 2

I'm sorry, Mr Price is not available at the moment, but he left me the information you called about. The serial number you need is C-4573.6.

Call 3

To call Britain, first you need to dial double-0, then the country code, followed by the area code and the number you are calling. So for Glasgow that would be 00 44 141 followed by a seven-digit number.

Call 4

You have reached Pitman Computing, London. For technical assistance, press 1. For domestic sales, press 2. For international sales and enquiries, press 3. For all other enquiries, press 4.

Call 5

Yes, that would be fine. And could you also send me a catalogue? The address is 25 Walden Cross. And the post code is WX3 6JY.

Call 6

Single rooms are $45 a night and doubles are $70, breakfast included. That doesn't include 12% tax.

4. Saying numbers.

Listen to the numbers. Drag the numbers from the box to put them in the correct order.
Note that when speaking, we often say "O" for "zero".

 

See the transcript.

  1. two hundred and fifty dollars
  2. thirty-nine point seven
  3. fifty-eight per cent
  4. one hundred and thirty-five dollars
  5. D, dash, five, one, three
  6. five, nine, five, dash, three
  7. W, A, B, seven, three, nine
  8. ninety-eight point two per cent
  9. eight, nine, three, four, seven, six, eight
  10. six, "O", three, eight, five, seven, nine
  11. five hundred and ninety-five point three
  12. six, double-"O", three, eight, five, double seven, nine

5. Listen and order.

Listen and drag the numbers and figures into the order that you hear them.

6. Understanding numbers.

Listen and write the numbers.


For example:

You hear: twenty-five percent
You write: 25%

7. Vocabulary: Phones and calling.

Choose the correct option.

8. Vocabulary: Phones and calling.

Use words from the previous exercise to complete the sentences.

9. Review.

Can you remember the vocabulary from this section? Do the crossword.

10. Speaking Tutorial 1.

Send your tutor an email suggesting a day and time for your speaking tutorial. During the speaking tutorial your tutor will ask you the following questions:

  • Are you working at the moment? What do you do?
  • How often do you use the phone for your work?
  • How often do you speak English on the phone?
  • Do you use your mobile very much? What do you use it for?
  • Do you have any questions about this section of the course?

Useful phrases for the speaking tutorial:
Hello, this is ....
Can I speak to ..., please?
Hello ..., this is .... I'm calling to do Speaking Tutorial 1 of the Telephoning module.