1. Vocabulary: Information.

Look, listen and repeat the words.

2. Vocabulary: Information.

Can you remember? Type in the missing words. Then, listen again and repeat the words.

3. Vocabulary: Different situations.

In the next exercise you will watch videos of three different tourist situations. Before you do that, match these words to the definitions.

4. Videos: Different situations.

In this exercise you will watch videos of three different tourist situations. Which words do you think you will hear in each of the three situations? Put the words in the correct column.

5. Videos: Different situations.

Watch the three videos again and drag the sentences to the video they describe.

6. Videos 1 and 2: Details.

Watch videos 1 and 2 and complete the information.

7. Videos 1 and 2: Transcripts.

Use the words to complete the transcripts of Videos 1 and 2, then watch the videos again and read the subtitles.

Note: You will focus on Video 3 in the next section.

8. Different ways of asking questions.

Foreign visitors do not always ask questions in the same way. For example, look at the question from Video 2.

Does it work out cheaper?     In this sentence, work out cheaper means is the result cheaper.

Match the questions and sentences that have the same meaning.

9. Practise: Different ways of asking questions.

Can you remember? Type in the missing words to complete the first version of the sentences and questions.

10. Listen: Questions and answers.

Listen to each question and choose an appropriate answer.

You can see the questions here.

11. Being polite.

Read extracts from the three videos in this section. Choose the more polite options.

12. Being polite.

Type in the missing words to complete the polite options. Then listen and repeat what the information assistant says.

13. Practise listening: Spelling names.

Listen and write the surnames (last names) that are spelled for you. Remember to start each name with a capital letter.