1. Vocabulary: Money.
Match the words to the definitions.
Note: The words refund, discount, purchase, change, cash, deposit and charge can be used as nouns or verbs.
4. Video: Giving information.
Use the phrases to complete the transcript, then watch the video again and follow the subtitles.
5. Understanding, clarifying and offering help.
In the video the information assistant says when he does or doesn't understand.
Yes, I understand your question now
I'm sorry. I don't quite follow the question.
Look at different ways of saying that you understand or not, clarify something or offer help. Drag the phrases and sentences to the correct box.
6. Listening: Understanding questions and requests.
Practise listening to visitors' questions and requests. Listen and choose the correct option for each situation.
7. Questions and answers.
Read and choose the correct answer for each question, then listen to the questions and answers.
8. Understanding colloquial language.
Choose the best definition for each underlined word or phrase.
1. I was just wondering about refunds. Could you tell me about that? Do we just show our receipts at the airport, or what? How does that work?
2. Can you tell me what the best way is to get into the city from the airport? Is there an underground or a shuttle service of some kind?
3. I wonder if you could help me. You see, I have a heart condition and I've just realised that I left my medication in the last hotel I was staying in.
4. I don't actually have an internet connection here. Is there somewhere where there are computers that I could use to book online?
5. I need to get a SIM card for my phone. Is there a phone shop near here?
6. Excuse me. I was wondering if you might be able to help me. You see, I lost the voucher I was supposed to have to go on this tour. Does that mean I'll have to pay for it?
7. I'm not sure I can keep up. I'm exhausted. I thought I'd be able to go the distance but in the end I see that I can't. You mentioned that it'd be possible to pull out here, halfway and to do the other half of the tour another day after I've rested up. Is that OK?
8. So, how come the street level has changed so much over the years that the remains of these old buildings are always under the ground?
9. Using colloquial language.
Can you remember the expressions from the previous exercise? Write the missing words to complete the sentences. The first letter of each word is given.
10. Word order.
Put the words in order to complete the sentences. Then, listen and repeat the sentences.
11. Writing Tutorial 1.
Write an email to your tutor explaining about your work. Cover the following points in your email.
- where you work
- what you do
- what you have to do at work in English
- things that you find difficult to do in English
- areas that you would like to improve on
Write 150 to 200 words.