1. People.

Match the words to the definitions.

2. People.

Can you remember? Do the crossword.

 

 

 

 

 

 

 

3. Dealing with the public.

Read the descriptions of five different situations. Then listen and put the descriptions in order.

4. Dealing with the public.

Now watch the videos of five different situations. Choose the correct option to complete the sentences.

Now watch the videos again and read the subtitles.

5. Greetings and introductions.

Use the phrases to complete the dialogue. Drag the words, or click the word and then click the gap. This exercise is in two parts. Scroll down to see the second part.

Part 1

Now do part 2.

Part 2

Now watch the video again to check your answers.

6. Word order.

Put the words in order.

7. Formal vs. informal.

Match the informal to the formal sentences.

8. Formal vs. informal.

Can you remember? Read the informal sentences. Type in the missing word or words to complete the formal sentences.

9. Different functions.

Choose the correct category for each sentence.

10. Asking for and giving help.

Match the two parts.

Now listen to the dialogues.

11. Asking for and giving help.

Can you remember? Use the phrases to complete the responses.