Dealing with the Public

Improve your English language skills in a variety of situations when dealing with the public.

Descriptors

1. Welcoming and introductions

Practise greetings, introductions and giving help.

2. Giving information

Practise giving information about dates, prices and conditions.

Speaking Tutorial 1

3. Explaining rules and describing problems

Study language of obligation, prohibition and permission.

Speaking Tutorial 2

4. Planning and arranging

Practise talking about times, schedules and arrangements, and describing purposes, precautions and reasons.

Speaking Tutorial 3

5. Explaining where to go and what to do

Practise describing bureaucratic procedures.

6. Giving instructions

Practise expressing intentions, possibility and necessity.

Language review

The Language review is a summary of the vocabulary, grammar and useful phrases you have studied.

Final test

Check what you have learnt.

Feedback

Send us your feedback on this module.

Wordlist

attendant

attendant (n)

a person who deals with customers, clients or users

enrol

enrol (v)

to register and pay for a course

mention

mention (n)

to speak or refer to something

main

main (adj)

principal, the most used

straight

straight (adj)

in a line, not turning

ahead

ahead (adv)

forwards

downstairs

downstairs (adv)

to the level or levels below the one you're on

bottom

bottom (n)

the lowest part of

hold

hold (v)

to make happen

tuition

tuition (n)

teaching

knowledge

knowledge (n)

things you know or understand

due_to

due to (exp)

because of

improve

improve (v)

to make better

competence

competence (n)

knowledge and ability to speak and understand a language

encounter

encounter (v)

to find, to come across

average

average (adj)

normal, most common number

required

required (adj)

be necessary

subject_to_change

subject to change (exp)

can vary or change at different times

toner

toner (n)

the coloured powders or pigments used in a printer

cartridge

cartridge (n)

the container that toner or ink comes in, that you usually use and then throw away