WEBVTT

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- OK bye. 
- Excuse me.

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Yes. How can I help you?

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Could you tell me where the toilets are, please? Is that them over there?

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No, that's the fire escape. The toilets are over here, but they're being cleaned at the moment.

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Can you wait for 15 minutes? If not, there are more toilets on the second floor.

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That's OK. I'll go to the second floor.

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Very sorry for the inconvenience. The cleaners are running behind schedule.

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No problem at all. How do I get to the second floor?

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The lifts are at the end of the corridor.

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Fine. Thanks very much.

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You're welcome.