1. Phone vocabulary.

A photo of a woman speaking on a mobile phone.

Use the words to complete the sentences.

2. Phone expressions.

Read the example sentences. Then match the phoning expressions to the definitions.

Hi. I phoned a minute ago, but I was cut off.

Hang on a minute and I'll get him for you.

Jason, there's a call for you from Dreamlux. Can you take it?

Vera, can you call back in five minutes? I have a call on the other line.

Do you mind if I make a call? I just need to speak to someone at our office.

One moment, please, and I'll put you through to the accounts department

 

3. Different phone calls.

Watch videos of different phone calls. Choose the correct description for each call.

4. Language focus.

Use the phrases to complete the dialogue. This exercise is in two parts. Scroll down to see Part 2.

Part 1

Now complete Part 2.

Part 2

Use the phrases to complete the dialogue.

5. Language focus.

Choose the correct options to complete videos 2, 3 and 5.


6. Speaking practice.

Put the words in order to complete sentences from the dialogues.

Now listen and repeat the sentences.

7. Speaking practice.

Practise some of the dialogues. For each call you will hear the caller and then a silence. Say your part of the dialogue in the silent spaces.

Dialogue 1

Caller: Hello, this is Adrian. Is Karen there?
You: No, I'm sorry. She's just gone out. Can I take a message?
Caller: No, thanks. It's nothing important. When do you expect her back?
You: Um, she should be back sometime after three.
Caller: OK. I'll call back then.
You: OK then. Bye.
Caller: Thanks. Goodbye.

Now listen to the original dialogue.


 

Dialogue 2

Caller: Hi. Is Carlos there?
You: No, I'm sorry. I think you have the wrong number.
Caller: Oh. Is that 1533 3279?
You: No, it isn't. You must have made a mistake dialling.
Caller: Oh. I'm sorry.
You: No problem. Goodbye.

Now listen to the original dialogue.

8. Speaking practice.

Practise more of the dialogues. For each call you will hear the caller and then a silence. Say your part of the dialogue in the silent spaces.

Dialogue 3

Caller: Hello, Kathy? It's Bob. How's everything going?
You: Hi, Bob. Listen, I'm a bit busy at the moment. Can I call you back in 15 minutes or so?
Caller: Oh, sorry. Sure. No problem.
You: OK. Thanks, Bob. Speak to you soon.
Caller: OK. Bye.

Now listen to the original dialogue.


Dialogue 4

Caller: Hello. Is Vicky there?
You: Yes, she is. Who's calling, please?
Caller: This is Corinne.
You: Hang on a minute and I'll get her.

Now listen to the original dialogue.