1. Written things.

Look and listen.

2. Written things.

Can you remember? Choose the correct options.

3. Admin areas.

The word administration is often shortened to admin. 

For example:

That's the admin building over there.
I have a lot of admin to do this morning. I'll answer my emails this afternoon.


Match the different sections or departments in a university to the definitions.

4. Admin areas.

Can you remember? Use the words to complete the definitions. This exercise is in two parts. Scroll down to see the second part.

Part 1

Now do part 2

Part 2

5. Giving instructions.

A photo of a reception attendant, smiling and giving information.

A reception attendant is giving information about enrolling in a summer course. The attendant mentions six different admin areas. Listen and put them in the order that they are mentioned.

6. Giving instructions.

A photo of a reception attendant, smiling and giving information.

Use the phrases to complete the attendant's instructions.

Listen and read the completed instructions.

7. Explaining where to go.

A photo of a reception attendant, smiling and giving information.

The attendant is explaining where the student has to go to enrol in a course. Listen and mark the statements true or false.

8. Explaining where to go.

Use the phrases to complete the attendant's instructions. Scroll down to see the second part.

Part 1

Now do part 2

Part 2

9. Parts of a building.

Match the words to the numbers.

A numbered illustration of a building with three floors and a basement. Number 1 is the set of stairs on an exterior wall of the building. Number 2 is the hall or long open space you walk down to access different rooms. Number 3 is the machine that carries you from one floor to another. Number 4 is the floor at the top of the building. Number 5 is where the toilet facilities are. Number 6 is what you use to go walking up to the next floor. Number 7 is the floor above the ground floor. Number 8 is the area you see when you first enter the building. Number 9 is the way you enter the building. Number 10 is the floor of the building at ground level. Number 11 is in the basement of the building, where you park your car.

Now read and listen to the words.

car park
corridor
fire escape
first floor
ground floor
lift
main entrance
reception area
stairs
toilets
top floor

10. Explaining where to go.

Read the explanations and match the places to the letters, A-F.

An illustration of the interior of a building, showing the main entrance on the ground floor, and a first and second floor. The letter A is desk on the first floor on the right. Letter E is the desk on the left. Letter B is a desk on the first floor. You turn right at the top of the stairs and then right again to get to it. Letter C is on the second floor, straight ahead from the top of the stairs. Letter D is on the second floor, turning left at the top of the stairs. Letter F is on the ground floor, opposite the main entrance.

11. Listen.

Now listen and follow the directions. What is your destination?

An illustration of the interior of a building, showing the main entrance on the ground floor, and a first and second floor. The letter A is desk on the first floor on the right. Letter E is the desk on the left. Letter B is a desk on the first floor. You turn right at the top of the stairs and then right again to get to it. Letter C is on the second floor, straight ahead from the top of the stairs. Letter D is on the second floor, turning left at the top of the stairs. Letter F is on the ground floor, opposite the main entrance.


12. Can you remember?

Type in the missing words to complete the sentences. The first letter of each word is given.