• Business travel tips
• Email dos and don'ts
• How to organise a successful conference
• Tips for making a presentation

Job applications

• A job application
• General advice – writing a CV cover letter
• CV cover letter (1)
• CV cover letter (2)
• Curriculum vitae (1)
• Curriculum vitae (2)
• Curriculum vitae (for academic positions)

Letters

• A letter of complaint to a newspaper
• Asking to give a talk at a symposium
• Apologising and asking for more information
• Explaining a problem
• Submitting a proposal
• Accepting a proposal

Memos and other documents

• A memo
• Acknowledging receipt of goods

Messages and emails

Short text messages

Out-of-office reply (internal, e.g. for colleagues)

Out-of-office reply (external, e.g. for clients)

Out-of-office reply (external: GDPR compliant)

Making and confirming an arrangement

Cancelling an arrangement and apologising

An informal email about travel plans

An email explaining how to get somewhere from the airport

Reports

A report

Structure of a recommendation report

Examples of other types of reports: introductions

• Personal voicemail (unavailable)
  Hello, this is [your name] of [your company]. I'm currently unable to take your call. Please leave your name, phone number and a brief message, and I will contact you as soon as possible. Thanks.

• Personal voicemail (out of office)
  Hello, you have reached the office of [your name] of [your company]. I will be out of the office from [date] and returning on [date]. If this is an emergency or you need to speak to someone before I return, please contact [name of colleague], [colleague's job title], on [colleague's phone number]. Otherwise, please leave your name, phone number and a brief message, and I will contact you on my return. Thanks.

• Company voicemail greeting
  Thank you for calling [company name]. No one is available to answer you call right now. Our business hours are [day] to [day], from [time] to [time]. Please leave your name and phone number and we’ll get back to you as soon as possible. Or email us at [email address]. For more information, please visit our website at [website address].

• Leaving a message
  [Hello/Good morning /Good afternoon], [name of person you are calling], this is [your name] from [your company]. I'm calling because [reason for calling]. Please could you call me on [your phone number, repeated twice] any time [before/after] [time] [today/tomorrow]. Thank you. Goodbye!