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PEOPLE participant user colleague staff the public customer client member employee intern IT staff library technician help desk staff head librarian casual staff human resources coordinator skilled professional user Nouns application form resident card driving licence certificate of residence rental contract government website utility bill Sports centre members facility users recreation fee ways rates pass access hire membership |
Areas of work admin building registration department accounts department message boards staff office conference room exhibition space security gates computer bays information duration size number level age Verbs deal with be in charge of develop maintain train point out something show someone around fill in an application form print out an application form get photocopies ask for advice explain a problem make a complaint report a missing person make an announcement |
Libraries information reference section book returns loans desk Computers document icon key keyboard screen mouse flash drive printer to type password username cursor Written things form ID card receipt sign notice message document timetable Giving directions on the left of over to the left of to the right right in front of through across halfway behind opposite in front of |
Parts of a building car park corridor fire escape first floor ground floor lift main entrance reception area stairs toilets top floor Higher education undergraduate graduate postgraduate teachers administrative staff faculty law humanities social sciences business studies health sciences engineering technology |
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Greetings and goodbyes Good morning, madam. Have you had a nice day out and about? Hello. How are you this evening? Have a nice evening. Have a pleasant evening. Goodbye for now. Saying dates the first of June the second of July the third of August Explaining what to do Enter your username and password. Fill in ... details. Follow instructions. Go to … Hand in one copy of … Print a copy of … Giving help Can I help you? Would you like me to ...? We're only too pleased to help. Just let me know if you need anything else. Would that be convenient for you? The lifts are at the end of this corridor. Yes, I think that will be possible. Come this way, please. Yes, I’ll certainly try. I suggest you take a taxi. Offering to help Can I help you? Would you like me to ...? We're only too pleased to help. Just let me know if you need anything else. Would that be convenient for you? Expressing sympathy Oh, that's a pity. Oh dear. That's not very satisfactory. Oh dear, that's no good. Saying times 7:10 = seven ten = ten past seven 7:15 = seven fifteen = a quarter past seven 7:20 = seven twenty = twenty past seven 7:30 = seven thirty = half past seven 7:45 = seven forty-five = a quarter to eight 7:50 = seven fifty = ten to eight Showing someone around Right. So, now we are here, .... This is the main entrance, where you came in. Over to the left we have the .... I'll show you that in a minute. To the right of the ... is .... Right behind the ... is the .... Opposite these are the .... Responding to thanks The price for one week is … … which means a saving of … … dollars per month That would cost you … ... which comes to a total of … |
Greetings and introductions Hello. My name’s … Pleased to meet you. / Nice meeting you. Welcome to … Could you tell me your name, please? So, first I'll introduce you to .... This is ..., who's on our ... team. Small talk Thank you very much for coming today. I look forward to seeing you again soon. I hope you enjoy the conference. It's great that you are able to be here. Signs and instructions Out of order Keep out Please queue here Please keep clear Beware of the step Staff only Describing problems The computer isn’t working properly. The lift is out of order. The chair is broken. The book is damaged. The printer has run out of toner. There is a page stuck in the photocopier. Dealing with complaints I'm sorry to hear that. I'm afraid that's not possible. You'll have to go to the service desk to make a complaint. Responding Yes, no trouble at all. I’ll do it now. I’m afraid not. You’ll have to … Giving instructions First you have to … Once you have done that, you need to … Finally, when you have … I also suggest that you … Explaining where to go Go in the main entrance and … Turn right at the top of the stairs … … over to your left … Go up the stairs to … Go straight ahead. Go downstairs. It’s opposite the lift. Talking about prices You're welcome. Not at all. Describing and comparing different options There are various different options. There are a number of different ways of doing this. There is a range of different ways to go about this. Prices range from 150 to 350 dollars a week. This option is best suited to language students. This is the best option for undergraduates. |
