Is that W-I-L-D? I'm very sorry, Mr Wild, but I still don't understand. This line is very bad. Can you speak more slowly, please? If you can send me the details of your order and the problem, I'll deal with it straight away. I'm sorry. I don't understand. Can you repeat that, please? Could you send me this information in an email? Can you spell that for me, please? Is that $14,000, or $40,000? Can you explain that in a different way, please?

This is ... here I'm phoning about the meeting. Could I speak to ..., please? Could you put me through to the ... department, please? Could you ask him to call me back later? When would it be convenient for me to phone back? I'll call back later. Could you read that back to me? Thanks for your help.

Who's calling, please? Speaking. Can I help you? What can I do for you? Hold the line, please. I'm putting your through now. Mr Marshall is unavailable at the moment. Would you like to leave a message? I'll deal with it straight away. You're welcome.

How can I help you? What seems to be the problem? I'm very sorry. I'll look into the matter straight away. I'll make sure it doesn't happen again. Please accept our apologies.

The computer keeps crashing. I'm afraid my flight has been delayed. The order still hasn't arrived. Polite expressions I'm afraid he isn't available at the moment. Could you put me through to ..., please? Could you let me have your name, please? Sorry, but I think you have the wrong department. We're got a problem with ... There seems to be something wrong with ... They were meant to be here by now.

Could I speak to ..., please? This is ... calling, from ... company. I'm very sorry to interrupt. When would it be convenient for me to phone back? Well, thank you for your time. Please don't hesitate to call us if you have any queries.

I'm phoning about our order. It's very important that we resolve this as soon as possible. Could you send a replacement? Parts of the order are missing. We need this to be resolved as soon as possible. I'd prefer to cancel the order. Thanks very much for your help.

Try turning it off. Have you tried saving the document? We'll just have to reschedule the meeting. What about lunchtime? One possibility would be tomorrow morning.

Speak to you soon. Shall we leave it there, then? See you Friday. Thanks for calling. Bye.