One.
AC Motors, can I help you?
Yes, my car's broken down.
All this steam started coming out from under the bonnet.
I thought maybe it was on fire or something, so I stopped.
It's probably just overheated.
So, what should I do?
Well, the first thing to do is open up the bonnet and let the engine cool down.
I'm not sure how you do that.
Listen, where are you?
It's probably best if I come and have a look at it.
Two.
AC Motors, can I help you?
Yes, it's my van.
It's making this funny knocking noise.
The noise seems to be coming from the engine.
That doesn't sound too good.
I'll have to have a look at it.
When can I bring it in?
What about this afternoon?
I'm very busy this morning.
Three.
AC Motors, can I help you?
Yes, I've got to get to work and my car won't start.
The battery's probably flat.
Have you got any jump leads?
Yeah, but there's no one around to ask for help.
Okay, where do you live?
I'll be there as quickly as I can.
Four.
Four.
AC Motors, can I help you?
Yes, I was driving along and my car stopped.
Did you notice anything wrong before it stopped?
No, it just stopped.
You've probably just run out of petrol.
Is there a garage nearby?
Five.
AC Motors, can I help you?
Yes, my car headlights aren't working.
Does the car start okay?
I mean, the battery's working, is it?
Oh yeah, the stereo, everything except the headlights.
Well, the bulbs could have gone.
Have you got any spares?
I don't know.
Listen, can you pop by?
I'll change the bulbs, and if it's not that, it'll be a loose connection.