Dear Alice Thomas,
Thank you for your recent email regarding your holiday and the flights you took with our company.
I am very sorry that you have experienced unacceptable service from us. If possible, I would appreciate it if
you could please forward me the details of the flight you were booked on so I can investigate the issues you have raised.
I will then reply to you immediately.
Yours sincerely,
Mandy Bright
Corporate Customer Relations
