1. Pronunciation: Vowel sounds.

Which word in each group has a different vowel sound?
Select the word with the different sound to cross it out.
(In words of more than one syllable the vowel sound referred to is underlined.)

Now listen to check your answers.

2. Pronunciation: Vowel sounds.

Drag the words with the same vowel sound to the correct box.

 

Now listen to each group of words.

3. Making and receiving calls.


Listen to four short phone conversations. Match the calls to the descriptions.


4. Making and receiving calls.

The expressions below are from the conversations in the previous exercise. Who says each one: the caller or the person receiving the call? Drag the expressions to the correct box. Listen to the conversations again to check your answers.


5. Pronunciation: Useful expressions.

Listen and practise saying the sentences.

Things the caller says
Could you ask him to call me back later?
This is Susan Prior here.
Thanks for your help.
I'll call back later.
Could you put me through to the sales department?
Could I speak to Andy Marshall, please?
Could you read that back to me?

Things the person receiving the call says
Who's calling?
You're welcome.
Speaking.
Hold the line, please.
Can I help you?
I'm putting you through now.
Would you like to leave a message?
What can I do for you?
I'm sorry, but Mr Marshall is unavailable at the moment.

6. Useful expressions.

Match the expressions to the situations.

7. Responding.

Match the sentences and questions to the responses.


8. Useful expressions.

Type in the missing words to complete the dialogues.

Now listen to the dialogues and practise saying the expressions.

9. The alphabet.

Listen to how the letters are pronounced.

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

Now listen and spell the words. All of the words are nouns that start with a capital letter.

10. Review.

Do the crossword.

11. Speaking Tutorial 3.

Send your tutor an email suggesting a day and time for your speaking tutorial. During the speaking tutorial you will do the following:

  • Your tutor will ask you for the following:
    • the name of the city your work in
    • the street you work in
    • your mother's family name
    • your work address, including the postcode
    • the serial number of something on your desk (computer, phone, etc.)
  • Ask your tutor for the same information as he or she asked (from above).
  • Ask your tutor any questions you have about this section or the things that you have studied.

Useful phrases for the speaking tutorial:
Hello, this is ....
Can I speak to ..., please?
Hello ..., this is .... I'm calling to do Speaking Tutorial 3 of the Telephoning module.