SECTION 2
Type in the missing words to complete extracts from a presentation. The first letter of each word is given.
SECTION 3
Listen to part of a presentation of a tourist activity and mark the statements true or false.
SECTION 4
Read the presentation brief and mark the sentences true or false according to the information it contains.
Presentation brief 2
Recently, complaints
have been received from customers about the malfunctioning of our
company's coffee machines. It has been decided that a
representative of Express Oh! will give a presentation to
leasing agents. The aim of this presentation is to restore
confidence in the company's machines and service. It has been
decided that the presentation will include an apology for the
recent problems and a brief explanation of the background and
cause of the problems, along with a breakdown of action taken to
resolve them. Secondly, the presenter will outline new features,
conditions and USPs which give Express Oh! a clear edge
over the service offered and machines provided by the main
competitors in this sector. To conclude, the agents will be
thanked and complimented on their ongoing support. Finally,
questions will be invited and the willingness of the
Express Oh! team to receive feedback and comments will be
expressed.