1. An informative email.
This is an email to a customer about bonus points for Jet Sun's Frequent Traveller programme.
On this programme, travellers who fly with Jet Sun receive discounts on future flights.
Read the email and then choose the best summary of it.
Dear Kate Green,
As director of Customer Services, I would like to thank you for your recent email regarding our Frequent Traveller programme.
In order for us to investigate your claim for Frequent Traveller points, we need from you the related documentation in support of your claim. This should be in the form of ticket coupons (or your E-Ticket itinerary) and original boarding passes for any flights.
Once I receive the relevant paperwork, I will ensure that all valid points are credited to your membership as quickly as possible. However, claims made for travel outside the European Community might take slightly longer.
Your documentation can be forwarded by facsimile to (3) 0096 9393. If you prefer, copies of your documentation may be forwarded as email attachments (we accept file types .txt, .sam, .pcx, .bmp, .jpg, .gif and .tif). Please send this to my attention.
Also, please note that points claims should be submitted within six months of travel and cannot be made for travel undertaken more than 30 days prior to joining the programme.
For a prompt response to your queries please do not hesitate to email us at FTmembers@jetsun.com. You can also visit our website at www.jetsun.com to update your account online.
Thank you for your support of our Frequent Traveller programme.
Kind regards,
Frances Kepple
Jet Sun Service Centre
2. Expressing modal meaning.
Here is a shorter version of the email from the previous exercise. Drag the phrases in blue to the correct category.
Dear Kate Green,4. Choose the modal verb.
Now choose the modal verb to make the second sentence mean the same as the first.
5. Referring back in a text and connecting ideas.
Read the sentences. What do the words in bold refer to? Choose the correct option.
6. Substituting words and phrases.
Substitute the words in bold with ONE word. Type in the boxes. For example:
Please inform Mr Forster that he has to reserve his holiday within the next six months.
He can reserve his holiday by contacting our booking office.Please inform Mr Forster that he has to reserve his holiday within the next six months.
He can do this by contacting our booking office.
8. Different ways of using as.
Look at the different sentences with as.
You can use as to mean
"because" when you are explaining the reason for something.
As I slept very little last night,
I'm going to bed early.
You can use as to mean
"at the same time".
As I was getting on the plane,
I saw Max.
You can use as to explain the function of a person or thing.
I've been working as a programmer for three years.
You can use as to mean
"like".
I closed the door carefully, as he showed me to.
Now look at the examples and decide which use of as they represent.
11. Writing Tutorial 4.
Imagine you are the director of studies of an online Web page design course. Use the information below to complete an email like the one in exercise 1.
Start your email like this:
Dear David Hackney,
Thank you for your recent email regarding our online design courses. Here is the information you requested about the Webline's Web page design course.
Include the following information:
| Freedom of choice Enrol online, or print off form and send by mail Pay by credit card or direct debit Work at your own speed Study at home or at work Obligation Do at least three hours of coursework per week Attend virtual tutorials Use student noticeboards to share ideas Complete the course within 12 months Prohibition Share password or access with other people Promise or intention Enrolment processed immediately Provide technical help if you need it Possibility Credit card payments take 24 hours to clear |