Presentation brief 2
Recently, complaints have been received from customers about the malfunctioning of our company's coffee machines. It has been decided that a representative of Express Oh! will give a presentation to leasing agents. The aim of this presentation is to restore confidence in the company's machines and service. It has been decided that the presentation will include an apology for the recent problems and a brief explanation of the background and cause of the problems, along with a breakdown of action taken to resolve them. Secondly, the presenter will outline new features, conditions and USPs which give Express Oh! a clear edge over the service offered and machines provided by the main competitors in this sector. To conclude, the agents will be thanked and complimented on their ongoing support. Finally, questions will be invited and the willingness of the Express Oh! team to receive feedback and comments will be expressed.