3. A formal letter.
Look at a formal letter from a bank to a customer. Match the descriptions to the letter.
Sept 2008 (1)
Mr Thornby
Mendez Nuñez 4, 2º, 2ª
08003 Barcelona (2)
Dear Mr Thornby,
In response to your letter dated 15 May, (3) I am afraid that I am unable to carry out your instructions (4) to send your debit card to the destination requested. The reason being that the signature we hold on file is different from that on your letter. (5) Therefore, could you please sign and return the enclosed signature slip and provide a copy of your current passport? (6)
I look forward to hearing from you soon. (7)
Yours sincerely,
Caroline Brimby (8)
Senior Customer Services Clerk
4. A formal letter.
Now read the letter again. Choose the correct meaning for the underlined words.
Dear Mr Thornby,
In response to your letter dated 15 May, I am afraid that I am unable to carry out your instructions to send your debit card to the destination requested. The reason being that the signature we hold on file is different from that on your letter. Therefore, could you please sign and return the enclosed signature slip and provide a copy of your current passport?
I look forward to hearing from you soon.
Yours sincerely,
Caroline Brimby
Senior Customer Services Clerk
6. Before the letter was written.
Before the letter in exercise 3 was written, Caroline Brimby spoke to her secretary. Listen and read what she said.
Use the words below to complete the letter.
7. Using because and so.
Look at these sentences.
Because / the reason being that are followed by a reason:
I went to bed early because I was tired.
She cancelled the dinner, the reason being that she had a lot of work.
So / therefore are followed by a result:
I was tired, so I went to bed early.Choose the correct option to complete the sentences.
8. A formal letter.
Read and memorise the letter. Then use the Start button to begin the exercise. Some of the words will disappear. Type and enter each missing word in the box above the text. You have 10 minutes to complete each text. (Clue: Double-click or tap on a space to see the first letter of the word.)
9. Writing Tutorial 3.
Imagine you work in the subscriptions department of a magazine. You can't send the magazines to a customer called Jill Johnson because the credit card number she provided is not correct.
Write a formal email to Jill Johnson. Explain the situation. Ask her to sign another subscription form and include her correct credit card number. Use these phrases:
In response to your letter (= About your letter)