| Citizens' helpline call | |
| Attendant: | Atención Ciudadana. Buenos días. ¿En que le puedo ayudar? |
| Kelly: | Hi. Do you speak English? |
| Attendant: | Yes, I do. |
| Kelly: | Ah, good. I wonder if you can help me. |
| Attendant: | Certainly. |
| Kelly: | Um, I've been trying to find out about how to apply for a temporary resident card. |
| Attendant: | I see. |
| Kelly: | But I'm a bit confused. I'm not sure I understand what I have to do. Um, I don't know if this is the right number to call. |
| Attendant: | Ah ... yes. I can give you that information. |
| Kelly: | Ah, great! |
| Attendant: | Just a minute, please, while I access the right page. ... OK. Yes. Let's see. ... OK, so ... yes, the application form for a temporary resident card .... |