Returning things to shops

I bought this clock here yesterday, but it doesn’t work.

1. Vocabulary.

Match the pictures with the words.

Hear how the words are pronounced.

2. Problems.

Look at these pictures. What are they saying?

Now listen to the people speaking.

3. Replies.

Match the problem with the reply.

Now, listen to the conversations.

4. Problems and solutions.

Watch the video of one of the situations. Put the dialogue in the correct order.

5. Problems and solutions.

Complete the text, using the words in the box.

Watch the video to check your answers.