1. Vocabulary.

Match the words to the definitions, and then listen to check your answers.

Listen to check your answers.

2. Can you remember?

Use the words to complete the definitions from the previous exercise.

3. In a bank.

Watch a video of a situation in a bank. What does the customer want to do?


4. In a bank.

Watch the video again. Choose the correct options to complete the sentences.



Watch the video again. Turn on and read the subtitles.

5. Questions and answers.

Match the two parts to complete exchanges from the dialogue in the video.


6. Questions.

Put the words in order to make questions.

7. Questions and short answers.

Choose the correct short answers to the questions.

8. Dialogue completion.

Use the words and phrases to complete the two parts of the dialogue.

 

9. SpeakingTutorial 1.

Send your tutor an email suggesting a day and time for your speaking tutorial. During the speaking tutorial your tutor will ask you the following questions:

  • Are you working at the moment? What do you do?
  • Do you work in a bank or other financial institution?
  • What operations are you involved with most frequently?
  • What do customers have problems with?
  • When there are new people working at a bank or in a similar office, what parts of the job are easy for them to learn? What parts are difficult to learn?

Useful phrases for the speaking tutorial:
Hello, this is ....
Can I speak to ..., please?
Hello ..., this is ... I'm calling to do Speaking Tutorial 1 of the Banking and Finance module