1. Vocabulary.

Listen and drag the sentences into the order that you hear them.


2. Vocabulary.

Can you remember? Use the words to complete the sentences.


3. Vocabulary.

Listen and write the words you hear.


4. Listen.

This conversation takes place in the foreign department of a bank in the centre of Auckland, in New Zealand. Jenny is taking over for Sue while Sue is on maternity leave. Sue is explaining what her day-to-day work involves.

Listen and put the tasks in the order that they are mentioned.

5. Banking tasks.

Drag the words to the correct place to complete phrases that describe Sue's tasks at work.


6. Different uses of get.

Listen to the dialogue again. Count how many times you hear the word get.

Listen again and read the transcript.

Sue: Right then, shall we get down to what the job involves?
Jenny: Ready when you are!
Sue: Well, because we’re in the central business district, we get a lot of foreign tourists.
Jenny: I suppose they mostly want to change money. Is that right?
Sue: Yes, but they sometimes ask for information, too. I mean, tourist information.
Jenny: Really! What sort of things do you get asked?
Sue: Oh, just things like, "Can you tell me where the ferry terminal is?" "In the port," I say.
Jenny: You don’t, do you?
Sue: No. Only joking.
Jenny: I’m sure I’ll get used to it.
Sue: You will. And you have to deal with people who have lost their credit cards or had them stolen. 
Jenny: Oh, does that happen often?
Sue: More than it should. Now then, apart from tourists, you will occasionally have to issue foreign currency to people going abroad.
Jenny: I see. That should be straightforward. How long does that usually take?
Sue: Well, it depends on the currency. We can normally get it done in one working day.
Jenny: Fine, I will need you to talk me through the procedure for that and ...

7. Expressions with get.

Match the expressions with get to their meaning.


Now listen to these phrases.

8. Practise using get.

Complete these sentences by choosing an expression from the list.

9. Listen.

Listen to a continuation of the conversation between Sue and Jenny.
What tasks do they mention?



Now listen again and read the dialogue.


Jenny: And do you get much work handling Swift transfers?
Sue: Yes, quite a lot actually. You’ve done them before, haven’t you?
Jenny: No, but I know that they’re telegraphic transfers.
Sue: That’s right. I’ll show you. There’s no great mystery to them. And then there are drafts.
Jenny: Drawn on an overseas account?
Sue: Exactly. You’ll also have to do import documentary credits. That involves a bit more paperwork.
Jenny: And do you get many customers opening foreign currency accounts?
Sue: No, not many.
Jenny: So what are the other more complicated things?
Sue: Foreign currency term deposits – interest-bearing term deposits in a foreign currency.
Jenny: So that companies can deposit funds for a fixed period at competitive foreign currency interest rates?
Sue: I can see that you’ve done your homework, Jenny. You must know about bid-and-performance bonds then?
Jenny: That’s a supporting document for a tender for a large business project, isn’t it?
Sue: Yes, to show that your company can actually carry out the work that’s being tendered for. Right, shall we have a coffee break now?
Jenny: Fine by me.

10. Technical vocabulary.

Match the vocabulary with the definition.


11. Technical vocabulary.

Use the words to complete three of the definitions from the previous exercise.

12. Writing Tutorial 1.

Write an email to your tutor. In the email, do the following:

  • Introduce yourself to your tutor. Briefly describe what you do and some of the work tasks you do on a typical day.
  • Answer the following questions:
    • Do you normally get down to work as soon as you arrive at the office?
    • Do you get a lot of phone calls and emails each day?
    • What sort of questions do you get asked at work?
    • What did you have to get used to when you first started your work or studies?
    • Do you ever get bored?
    • Are there some days when you get more done than others?