4. Terms and conditions.
Here is an extract from the Terms and Conditions agreement for hiring a car. Choose the best definitions for the underlined words and phrases.
Tax and surcharge rates are subject to change without notice.
Concession fees may be charged (where applicable) at airport locations.
Quoted rates do not include additional equipment costs.
Hourly rate charges may apply. Vehicles are rented on a daily (24-hour) basis. There is a 59-minute grace period for returns. After one hour, hourly charges may be applied. After three hours, a full-day charge can be levied.
Drivers must be 25 or older or an additional underage surcharge may apply. Corporate account renters with the appropriate credentials must be 21 or older.
All drivers must have a major credit card and valid driver's licence in the driver's name.
If renting in California or Hawaii, a vehicle license fee of up to US$4.76 per day may apply.
If your reservation is not cancelled at least one day prior to pick-up, you may be subject to a one-day rental charge.
6. Returning a rented car.
Watch the first video. Then answer the question below.
What is the problem?
7. Returning a rented car.
Watch the first video again and choose the correct options to complete the sentences.
8. Discussing the bill.
Watch the second video and decide if the sentences are true or false.
Now watch the videos again and read the subtitles.
9. Disagreeing.
Match the two parts of the expressions that the customer uses when he disagrees with the car rental company.