2. A visitor arrives.
Watch the video again. What is the man selling? Choose the correct photo.
Watch the video again. Turn on and read the subtitles.
3. The conditions.
Watch the second video, in which Kathryn and Mr Duncan talk about conditions.
Decide if the statements are true or false.
4. The conditions.
Watch the video again and complete the conditions.
Watch the video again. Turn on and read the subtitles.
5. Small talk.
It is normal to begin a sales conversation with some small talk.
Here are some examples of common topics of small talk. Match the two parts.
6. Small talk.
You go to a meeting. You hear these conversations. What part of the meeting is it?
Now listen to the first part of the dialogues.
7. Conversations.
Three of the conversations from the previous exercises have been expanded.
Put the conversations into the correct order.
Now listen to check.
8. Presenting a service.
A client is asking a sales representative about a new service.
Listen and choose the description which best describes Stunning Plant Service.
Listen again and read the conversation.
9. Selling language.
Here is a list of different linguistic ways of selling a service or product. Put the sentences, words or phrases from the text which use these techniques in the corresponding box. (Hint: There are 10 in total.)
10. Small talk.
The conversation with the sales representative continues.
Listen and answer these questions.
14. Speaking Tutorial 2.
Send your tutor an email suggesting a day and time for the speaking tutorial. During the tutorial you will practise selling a product or service to your tutor, in a conversation similar to the one in exercise 4.
Before you speak to your tutor, prepare a description of a product or service (real or invented), or use the details of the service in exercise 4. Include prices and conditions. The conversation will follow this structure:
- Small talk
- Presenting your product or service
- Negotiating the conditions
- Small talk and goodbyes
Useful phrases for the speaking tutorial:
Hello, this is ....
Can I speak to ..., please?
Hello ..., this is .... I'm calling to do Speaking Tutorial 2 of the Sales and Advertising module.